We are aware of a current billing issue where players may not receive items that they purchase in the in-game shop. If you purchase something and do not receive it, please submit a ticket at https://www.playrobegins.com/Support/Inquiry and provide your user ID or IGN along with a purchase receipt of your purchase (or billing statement).
We will ensure that any affected players get their purchased items and refunded any erroneous charges, if applicable. Thank you for your patience and understanding. We will provide a resolution update as soon as possible on our official Facebook page (https://facebook.com/ROBegins) and Discord server (https://discord.gg/We37HTqaTF).